eBay delivery requests
Plan collection of an eBay purchase around the item and the seller’s handover.
Buying a collection-only item on eBay? Start with the seller’s postcode and your delivery postcode. Share the listing details, dimensions, condition and collection window agreed with the seller. The team reviews the item and route before confirming whether collection can be arranged and what it will cost.
What to include in your request
Share the listing details
Describe the purchase and include its dimensions and condition. Mention whether it is assembled and how it is packaged.
Agree seller handover
Check when the seller can release the item and whether there are collection instructions. Wait for the transport slot to be confirmed before agreeing a final collection time.
Check both addresses
Describe stairs, parking, door widths and vehicle access at the seller’s address and your delivery address.
Confirm the transport request
The team reviews suitability, collection timing and price. Your delivery request does not confirm the purchase or reserve transport.
Plan with fewer surprises
Guides for ebay delivery
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eBay delivery - the details
What information should I ask the eBay seller for?
Ask for dimensions, condition, packaging, collection access and available handover times. Include any instructions needed to release the item.
Can I request delivery before agreeing a collection time?
You can start a request and explain what is still unknown. Collection arrangements and availability must be confirmed before transport is booked.
Is availability confirmed when I submit?
No. The team reviews suitability and availability before confirming whether the request can proceed.
How is the price confirmed?
The team reviews the item, route, handling requirements and timing before offering a price. An initial request is not a booking.
Can I see an estimate for my collection?
List the purchased items and provide both addresses and access details to see the estimate. Any access restrictions, extra handling or external charges need review before the final payable price is confirmed.
Discuss your route
Location guides can help you describe your route. The team confirms whether this request can be accommodated.
Plan your ebay delivery request
Share the route and item details. Suitability, availability and price are confirmed after review.
Start your request
